Shipping Policy
Clear & Reliable Shipping Guidelines
Shipping Policy
Thank you for visiting and shopping at Blackcandles. Below is our shipping policy for orders placed through our store.
Shipment Coverage
We currently ship only to the United States and Canada.
We do not ship to other international destinations at this time.
Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. In such cases, we will contact you via email.
Shipping Rates & Delivery Estimates
Estimated delivery times:
- United States: 7–15 business days
- Canada: 7–15 business days
Please note that delivery delays may occasionally occur due to factors such as customs inspections, peak seasons, or courier disruptions.
Free Shipping Policy
We are pleased to offer:
- We are pleased to offer free standard shipping on all orders to USA & Canada, with no minimum purchase required.
- Enjoy free shipping no matter the order amount!
Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). Tracking numbers will be active within 24–48 hours.
Customs, Duties & Taxes
Blackcandles is not responsible for any customs or import duties incurred for orders shipped to United States and Canada.
All applicable fees during or after shipping (e.g., tariffs, taxes) are the responsibility of the customer.
Damaged or Lost Packages
If your order arrives damaged or appears lost, please contact us immediately at official@blackcandles.store with your order number and clear photos (if applicable).
We will assist you in resolving the issue with the courier or arrange a replacement.
Contact Us
If you have any questions regarding shipping or delivery, please reach out to us:
- Email: official@blackcandles.store
- Address: No. 1403, Building 7, Xiangjiang Platinum Pearl, North Block of Jiefang Garden, Green Park, Changchun City, Jilin Province, China.